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These terms and conditions ("Agreement") apply to the warranty offered by Azure Canada Inc. ("we," "us," or "our") for our products. By using our products, you ("you" or "your") agree to be bound by these terms and conditions. Please read them carefully. Kepler products require registration at kepler-canada.com to activate the parts warranty. If not registered, purchasers will receive a 90-day parts warranty.
1. Warranty Coverage We offer a comprehensive warranty for our products, covering failures resulting from defects in materials and workmanship during normal use and maintenance. The warranty terms and conditions are outlined below, with all warranty periods commencing from the date of the original installation, start-up, or commissioning of the equipment.
2. Warranty Periods
a. A warranty period of twelve (12) years on the compressor and all parts to the original registered owner.
b. A warranty period of ten (10) years on the compressor and all parts for Heat Pump Water Heater to the original registered owner.
c. A warranty period of ten (10) years on the Auxiliary heater to the original registered owner.
d. A warranty period of five (5) years on the compressor and all parts for PTAC to the original registered owner.
e. A warranty period of one (1) year on the remote control provided with the original equipment.
3. Professional Installation This warranty only applies to systems that have been professionally installed by a certified and licensed contractor, following all applicable building codes and permits, and installed via Kepler installation and operating instructions.
4. Original Installed Location This warranty applies to all products remaining in their original installed location.
5. Warranty Voidance The warranty is void if the product serial identification tag is removed or defaced to a point where the unit cannot be identified.
6. Field Installed Accessories Field installed accessories are only covered for a period of one (1) year from the date of installation.
7. Exclusions This warranty is not applicable if damage or failure is a result of a. Flood, lightning, fire, wind, or any other acts of nature. b. Installation in a chemically corrosive environment. c. Improper matching of product components. d. Improper sizing or design of the product. e. Inadequate air supply. f. Use of components or accessories not compatible with our products. g. Modification of or incorporation of installation into other products. h. Power failures, voltage conditions, interruptions, blown fuses, open circuit breakers, or incorrect/inadequate electrical service. i. Accidents, misuse, abuse, negligence by the contractor or consumer, resulting in property damage, personal injury, malfunction, or failure of the product. j. Leaky, broken, restricted, frozen pipes, and/or restricted drain lines. k. Failure to perform routine maintenance as specified in the operator's manual.
8. Refrigerant Replacement Any cost to replace, refill, or dispose of refrigerant, including the cost of refrigerant, is not covered under this warranty.
10. Replacement Parts This warranty is void if replacement parts are not supplied by Kepler Canada.
11. Excluded Accessories Accessories such as condensate pumps, line sets, and others are not covered under this warranty.
12. Electricity or Fuel Costs Electricity or fuel costs, or increases in electricity or fuel costs, including additional or unusual use of supplemental electric heat, are not covered under this warranty.
13. Limitations of Liability To the maximum extent permitted by law, we shall not be liable for any incidental, consequential, or special damages arising out of or in connection with the use or performance of our products.
14. Governing Law This Agreement shall be governed by and construed in accordance with the laws related to HVAC systems, without regard to its conflict of laws principles.
15. Severability If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
By using our products, you acknowledge that you have read, understood, and agreed to these terms and conditions. This Agreement constitutes the entire agreement between you and us regarding the warranty for our products.